When analysts from Australia’s leading CX consultancy firms placed NICE CXone in leading quadrants during their annual reports on Contact Center as a Service solutions (CCaaS), NICE understood the gravity of the situation.

McCorkell supported NICE in continuing this sentiment, by treating 40 of Australia’s leading Customer Experience (CX) Consultants to an uplifting experience of their own.

Starting at the Sydney Seaplane Terminal located in Rose Bay, analysts were greeted with a brunch on one of Australia’s most iconic harbours, where NICE provided a glimpse into what the future of CX technologies could look like in the years to come.

Before they had the chance to fill up on finger food, the attendees were ushered onto seaplanes, and whisked away into the sky where they were treated to vistas of Sydney Harbour and the Hawkesbury River, until landing directly in front of Cottage Point Inn, a hatted fine-dining restaurant located directly on the foreshore of the Hawkesbury River.

After 5 courses of Australia’s freshest produce, bonds between the CX community were strengthened and leaders in the space came together to chart what is next for the practice before returning back to Sydney Harbour to conclude the day.